|
STREAMING ISSUES - For troubleshooting the audio portion of this service
|
|
|
USER EXPERIENCE - For general questions regarding billing, cancellations and more
|
|
|
|
STREAMING ISSUES - For troubleshooting the audio portion of this service
|
What are the system requirements for using Rick & Bubba Xtreme Club?
For Windows Based PCs:
Pentium III Class Processor, Windows 95, 98, NT4, ME, XP, and Vista
Microsoft Internet Explorer:
Version 7.0 or higher
For Macintosh:
Power PC Processor
Netscape Communicator:
Version 4.6 or higher
Microsoft Internet Explorer:
Version 4.5 or higher
WebTV:
Not supported
|
|
|
Do I need a high-speed Internet connection to stream the archived shows, video clips, and audio bits?
|
The faster your connection, the better your experience will be (DSL or Cable Modem connection recommended).
You may still utilize the features with a 56k dial up modem.
Less than 56k is not recommended as it will yield an unsatisfactory user experience.
|
|
How do I download the MP3 files?
|
You will be prompted to save the MP3 file when you left click on the chosen archive link under the Download column in the Archive section.
|
|
Why do I get redirected to the login screen when I try to download the MP3 files?
|
This happens because you have some form of internet security enabled that prevents the download of files. You
will have to temporary disable this feature to allow the download of the file.
|
|
How do I stream the archived shows?
|
You will need a Windows Media Player or RealPlayer.
All are free and are available for Windows and Macintosh.
We recommend using the most up-to-date version of these players.
Check your operating system specifications to see which player is suitable for you.
You will obviously need to have a sound card installed on your machine and have functional speakers.
If you are trying to listen from work check with your network administrator first to make sure
you are able to stream files from your computer.
Note: if you are trying to listen to streaming audio or video and your computer is more than two years old,
there is a strong chance that your system will have trouble. The Xtreme staff is setup to handle questions related
to our web site, but unfortunately we can not handle software or hardware problems that are related to
your own personal computer.
|
|
How do I skip ahead or go back to a portion of the stream I want to listen to over again?
|
As with any audio player, you can use the status button that moves horizontally during
the regular course of the stream (located at the base of the player) by left-clicking on it and
holding it while moving it to the right or left until you reach the point you want in the show.
You will be able to tell where you are by looking at the counter in the lower right hand corner
of the player indicating the time.
|
|
What if I am having problems using RealPlayer?
|
Please visit the RealPlayer support page at http://service.real.com/rpoptions.html.
There is a wealth of information available. Simply select the version of RealPlayer that you use and type a short description of your problem.
You can also browse their technical support documents for assistance.
|
|
What if I am having problems using Windows Media player?
|
Please visit the Windows Media support page at
http://www.microsoft.com/windows/windowsmedia/knowledgecenter/default.aspx.
There is a wealth of information available. You can also browse their technical support documents for assistance.
|
|
|
|
USER EXPERIENCE
|
|
What methods of payment are accepted?
|
At the current time, we only offer Visa and Mastercard payment options.
We apologize, but we do not accept phone orders, checks, money orders, or cash.
|
|
Is it safe for my payment information to go through your web site?
|
Yes. We are digitally certified and secured by Verisign (NASDAQ: VRSN), one of the leading companies in providing internet security and reliability.
We use the cutting-edge encryption software to prevent your information being compromised.
Our method of accepting is a lot more secure than giving your credit card to a waitress at a restaurant.
|
|
How am I billed for my subscription?
|
Your credit card will be billed the $6.95 for monthly or $59.95 for yearly on a recurring basis as long as your subscription remains active.
|
|
What about cancellations?
|
In addition to our Terms of Use, please note that, in the event you wish to cancel your subscription to the
Rick & Bubba Xtreme Club, we will terminate your account upon notice through our automated customer service interface.
After termination, your credit card will no longer be charged the recurring subscription fee. We will be unable to refund any monthly fees charged
to your credit card before termination.
|
|
Why are my user name and password not working?
|
You must enter your user name and password exactly as you registered.
|
|
Can I modify any of my account information?
|
Yes, please go to the My Account page by clicking here.
|
|
Where do I go if I need to to contact someone?
|
If you have a question, please check out the all the questions on the Help page first.
It may very well be addressed there, which is good for you because it provides you with an immediate answer.
If your question is not adequately addressed there (or even mentioned) please
send an email to support@rickandbubba.com to ask any questions
and/or problems you may have with this site.
|
